So I just got a phone call from a gentleman from “Microsoft” saying my computer has a virus. I said “what? what computer?” and he claimed my Windows laptop (I don’t have a Windows laptop) was “showing them” to have “virus activity”. When I said “this sounds like a scam” he hung up.
After looking around, it appears as if this is what usually happens: they call you, tell you your computer has a virus, then walk you through a few steps to show you the “virus” (which is usually just harmless normal processes on your PC). Of course, they can fix your virus problem easily! Just pay them $150-300 and your computer will be cured!
This sounds utterly ridiculous, but from what I’ve read it seems to work on elderly computer users or those who just don’t have much experience with them. So please be aware that this is a thing that happens, and let your family know that if they get a phonecall from someone claiming that they have a virus: just hang up, it’s a scam.
My dad got one of these types of calls - while he admits he doesn’t know everything about computers, he does know about maintaining basic security, so he let them talk him through their script, an it was pretty similar to the “this is what usually happens" link, except they tried to get him to enable Remote Desktop access.
You can always find errors with Event viewer. Sometimes this is for the simple fact that programmers are lazy and don’t disable their debug code. Other times it’s because Windows updates just break things somtimes (usually not anything you’re using). Whatever it is, if you don’t get a message you’re meant to understand, you probably don’t have to worry about it.